FAQS
Let's answer some of your questions
What are your kitchen hours?
The kitchen is open from Tuesday to Saturday, from 8.00 pm to 10.30 pm.
Do you have to pay at the time of making the reservation?
Yes. When booking via the restaurant’s website, you are required to pay 100 per cent of the cost of your chosen menu via our secure payment platform. Drinks will be paid for on the day of your dinner.
Can I show up without a reservation?
We may not have any tables available. If you’d like to visit us without a booking, we recommend you contact us before you come to check for last-minute availability: +34 971 806 806 brula@ibizagranhotel.com.
Do I have to choose the menu before going to the restaurant?
Yes. During the booking process, you will be asked to select the set menu you would like to enjoy. All diners at the table must choose the same set menu.
I'm allergic to or intolerant of certain foods. Are there any alternatives?
Yes. When you make your booking, we’ll ask you about any allergies or intolerances so that we can adapt the menu to your needs wherever possible. We recommend that you let us know about them in advance.
Is there a vegetarian menu?¿TieIs there a vegetarian menu?
Yes. We can adapt the Illa Menu to offer a vegetarian option. We do not currently have a specific menu for vegans.
Is there an à la carte option?
You have the opportunity to design your own dining experience by choosing a starter, main course, and dessert from the carefully selected options on our à la carte menu.
Can I choose a wine pairing with the menu?
Yes. You can choose between two wine pairing options or select a bottle from our wine list. The wine will be chosen at the restaurant with the advice of our sommelier.
How long is the dinner?
The experience lasts approximately 3 hours, although the pace of the dinner may vary depending on the menu chosen. If you have any specific time requirements, please let our front-of-house team know in advance.
I can't go on the day of the reservation. What should I do?
You can cancel your reservation using the links provided. If you cancel within the cancellation period, you will receive a refund of the amount paid in advance.
For reservations of up to 5 guests, you may cancel the reservation up to 24 hours before the experience. For reservations of 6 to 10 guests, you may cancel the reservation up to 48 hours before the experience. For groups of 11 to 18 guests, the cancellation policy is extended to 72 hours.
Can we add diners to the reservation?
Yes, subject to availability. Please get in touch with our team to enquire about extending your booking.
What happens if a diner becomes ill on the day of the dinner?
You can cancel their attendance by providing a doctor’s note or an official document confirming the circumstances.
What happens if, on the day of the reservation, some of the diners cannot attend?
Any changes to the booking made after the specified deadline will be treated as such. In accordance with our policy on changes and cancellations, no refund will be given for the portion of the booking relating to guests who do not attend, nor can this amount be used as credit towards a future visit.
I have a reservation but can't make it, but I have a friend or family member who can use it. Can I transfer it?
Yes, you can transfer the booking to someone else. The new diners must agree to the booking terms and conditions and inform the restaurant in advance of any allergies or intolerances.
Can I take pictures or videos?
Yes, provided it is for personal or private use. You are not permitted to photograph or film other customers, or to publish images in which they appear, without their prior consent.
Are children or strollers allowed?
The decision is left to the parents’ discretion. If you are bringing children, please bear in mind the duration and nature of the experience, particularly in the case of very young or restless children.
Is there parking available?
Yes. Our guests can use the valet parking service at no extra cost. Access is via the hotel’s main entrance, where our concierge team will be delighted to assist you.
What happens if I arrive late for the reservation?
Punctuality is important to ensure the service runs smoothly. The timings for each booking are coordinated with the flow of the dining room and the kitchen to provide a complete experience.
If you anticipate a delay, please notify the restaurant as soon as possible. In the event of a delay of more than 15 minutes, we reserve the right to amend or cancel your booking. The restaurant cannot guarantee a full service for guests arriving after the confirmed time.
Can I give an experience as a gift?
Yes. You can purchase a gift voucher directly from our website and choose from our available set menus and wine pairing options. Payment is made via our secure payment platform. The recipient will have a set period of time in which to use the gift voucher. Gift vouchers are non-refundable and cannot be cancelled.
Are animals allowed?
Pets are not allowed in our fine-dining restaurant or in the hotel.
Is there a dress code?
At Brula, we recommend a smart casual or smart dress code, in keeping with the experience we offer. Swimwear and flip-flops are not permitted.
